OJC Consulting - Change management

Impact study

Change management is a separate project that requires rigorous preparation. This preparation begins with a thorough analysis of the envisaged transformation, articulated in four steps:

Mapping of transformed processes: a comparative analysis of processes and tools before, during, and after the transformation allows the identification of operations that will be added, removed, automated, decomposed, or, conversely, merged. This analysis leads to a precise mapping of processes and their interactions, as well as the tools involved at each stage.
Identification of impacted stakeholders: the mapping of processes and their transformation makes it possible to identify precisely all stakeholders, internal and external, who will be impacted, whether by a change in responsibilities or working method, or by an evolution of the tools available to them.
Quantification of training needs: the qualification and quantification of impacted stakeholders and the extent of the changes they will have to face make it possible to assess the needs for training, support, and communication to be put in place. Different scenarios and methods can already be outlined.
Definition of success indicators: change management aims for clear objectives of adaptation speed, user adoption, and satisfaction of stakeholders, whether they are internal or external. We help you define these objectives and the indicators that will measure their achievement.

This impact analysis constitutes an essential framework for the design and execution of an effective change management plan.

Preparation

Change management is prepared from the beginning, even before, the launch of the transformation project. It is then refined during the project design phase.

Identification of "sponsors" and "ambassadors": by designating "sponsors" as the Directors who commit to the launch of the transformation project, and then naming "ambassadors" within the different impacted user populations, you associate key stakeholders who will accompany the transformation throughout the project.
Communication and training plans: supporting stakeholders, internal or external, requires a clear communication plan and a training program adapted to each population.
Detailed planning by phases/populations: planning of communication and training actions must be studied in conjunction with the schedule of the transformation project they accompany.
Selection of training channels and creation of materials: based on the number, location, and typology of the stakeholders to be trained, we help you select the most effective training channels and materials, then we take charge of creating these materials.

Communication and training

OJC Consulting provides your teams with comprehensive support in the implementation of communication and training actions:

Deployment of communication and training plans
Animation of the ambassador community
Monitoring of training platforms and materials
Tracking and evaluation of participation

Capitalization

Change management doesn't stop at the production stage of the transformation project or the user training. It continues well beyond to embed the new methods and tools in the habits and culture of the company.

This "capitalization" stage is based in particular on:

Celebrating successes: by communicating the story of the project, the gains and benefits it has brought and will continue to bring to the company and individuals, you can continue to rally your teams around the new methods of work.
Reviewing tracked indicators: tracking indicators over time, after production, makes it possible to observe the improvement of the performance of the new processes and the users' adherence. It also makes it possible to identify additional communication or training actions to be undertaken.
Listening to users: this includes collecting comments and suggestions from users, or setting up "user clubs" that can influence the continuation of the transformation, in a continuous improvement approach.