Change management

We facilitate the evolution and adoption of your tools and processes by mobilizing, supporting, and training the stakeholders involved or impacted by these changes.

Impact study

Change management is a separate project that requires rigorous preparation. This preparation begins with a thorough analysis of the envisaged transformation, articulated in four steps:

  • Mapping of transformed processes: a comparative analysis of processes and tools before, during, and after the transformation allows the identification of operations that will be added, removed, automated, decomposed, or, conversely, merged. This analysis leads to a precise mapping of processes and their interactions, as well as the tools involved at each stage.
  • Identification of impacted stakeholders: the mapping of processes and their transformation makes it possible to identify precisely all stakeholders, internal and external, who will be impacted, whether by a change in responsibilities or working method, or by an evolution of the tools available to them.
  • Quantification of training needs: the qualification and quantification of impacted stakeholders and the extent of the changes they will have to face make it possible to assess the needs for training, support, and communication to be put in place. Different scenarios and methods can already be outlined.
  • Definition of success indicators: change management aims for clear objectives of adaptation speed, user adoption, and satisfaction of stakeholders, whether they are internal or external. We help you define these objectives and the indicators that will measure their achievement.

This impact analysis constitutes an essential framework for the design and execution of an effective change management plan.


Change management is prepared from the beginning, even before, the launch of the transformation project. It is then refined during the project design phase.

Communication and training

OJC Consulting provides your teams with comprehensive support in the implementation of communication and training actions:

  • Deployment of communication and training plans
  • Animation of the ambassador community
  • Monitoring of training platforms and materials
  • Tracking and evaluation of participation


Change management doesn't stop at the production stage of the transformation project or the user training. It continues well beyond to embed the new methods and tools in the habits and culture of the company.

This "capitalization" stage is based in particular on: