OJC Consulting - Salesforce

Salesforce solutions

Salesforce offers 3 major solutions adapted to your needs and enabling you to innovate, develop, and optimize your business in a sustainable manner.

Sales Cloud solution

Sales Cloud lets everyone on the sales team see and share all the pertinent customer information, giving reps everything they need to close a deal. AI-driven prompts let you know when it’s the best time to take a specific action to drive a deal forward.

Track and monitor each customer's sales journey from start to finish in one place
With a single view of each client, your team can focus on negotiating opportunities and not updating files
Create and easily access real-time reports to stay informed about the progress of the business process
Make your workflow and sales process smarter by connecting your applications to Salesforce

Service Cloud solution

Because your support team can see all your customers information, team members can better deliver those essential surprise-and-delight moments. And big issues get resolved faster with cross-company case swarming.

Get an overview of customer requests from all channels
Automate repetitive tasks so your team can focus on customer satisfaction
Service Cloud gives your team a single, centralized view of every customer, from their first click to their last call
Bring CRM data, telephony, and digital conversations together in one place with a telephony system that runs easily in Service Cloud
Integrate your existing productivity tools with our platform to easily switch between applications.

Marketing Cloud solution

With the Marketing Cloud solution, create personalized relationships through all channels, and in mobility: emails, web, social networks, connected objects... Organize, follow your campaigns and exploit all the data collected during interactions with customers to offer them more targeted content, personalized and in line with their needs.

Accelerate the adoption of digital channels to meet new consumer behaviors. Deliver personalized messages according to your audience, at the right time thanks to business analytics and an automated e-mailing tool...
Use real-time data visualization to understand the needs of your customers, but also of your teams and partners, then offer them powerful analytical data marketing tools
Use a digital marketing platform to unify your data sources, personalize your interactions on each channel, engage with your leads at any stage of their relationship with your brand and measure the sales performance of each of your campaigns
Connect, analyze and act on all your marketing data in a single dashboard

OJC Consulting & Salesforce

OJC Consulting handles all the phases of your project:

Reviewing your existing sales and customer relationship management processes and tools.
Defining an implementation strategy, involving all functional contributors (Sales, Finance, Legal, IT, etc.).
Analyzing business requirements and designing the right solution.
Configuring the solution and integrating it with your IT systems.
Training users and guiding them to ensure highest adoption.

OJC Consulting can help you find and implement the various modules and plugins of the Salesforce solution that best suit your needs, your objectives and your business sector.

OJC Consulting advantages

End-to-end tailored support. Each project is managed by a team of certified Salesforce consultants who are able to design the solution, from business processes to system interfaces, and to configure Salesforce to fit the client's context and IT.

Reliable and robust methodology. With a proven expertise in project management and a robust methodology, OJC Consulting guarantees that deadlines and budgets are met, as well as clients' regulatory requirements.

Change Management for your transformation projects. OJC Consulting facilitates the evolution and adoption of your Salesforce solution and sales processes, allowing your company to achieve :

Faster Return On Investment on your CRM implementation project.
Improved operational performance.
Shared vision and clear strategy across the company.
Stronger confidence of stakeholders and users.
Easier onboarding of new user.

Industries Salesforce works with

Disintermediation, new business models, connected objects, predictive intelligence... The business environment is changing and innovation is becoming a major competitive advantage. Salesforce has built a platform to help you quickly adapt to your customers and succeed in your business transformation.

Salesforce solutions are created with industry experts to help you modernize your business, save time and reduce costs.

Banking and Insurance
Salesforce helps financial services companies conquer new territories by putting the customer at the heart of their business.

Retail and Distribution
Customers are demanding a unified, seamless shopping experience. Stores are transforming into showrooms, parcel relays, and meeting places.

Manufacturing industry
3D printers, new uses and business models, transformation of manufacturing processes, distribution and supply chains: the sector is in full mutation.

Media and telecommunications
Salesforce helps media and telecommunications companies unify customer data, understand their audiences, innovate, and capitalize on new revenue streams.

Automotive and transportation
New business models, increased competition, electric, connected, and even autonomous vehicles, energy and environmental constraints, the sharing economy, and more. The transportation sector must evolve to meet the expectations of tomorrow.